Parental controls are a set of tools designed to protect and keep children safe online. 168. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. If the AS Name does not contain Virgin Media then:. Virgin Media help and support. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Go to the Plan and Device tab and click on Manage services. In response to Graham_A. It'll help to. Contact the site operator for further help. When it comes to network security, one of the biggest challenges organisations face is the potential cost and complexity of managing everything in-house. on 09-08-2022 15:00. 3. Stream from Virgin Media. Apply the Public DNS to the computer / device / your own Router i. Parental Controls and select the setting to “off” to disable parental controls. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. I keep getting the message seen in the attached picture. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. Hi timcollier1965 Thanks for posting and welcome back to the community. It's easy to turn on. 1/help for specific device where Web Safe is not working. 100. Welcome to the community and thanks for taking the time to post your issue on the forums. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Re: Web Safe - not able to turn on in Switched On Families Tuesday; what is wrong with virgin media support team?? in Security matters Sunday; Safe Mode causing Errors, even when turned Off. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail. . I understand that if we turn off the entire router off, it messes with the configuration, so ideally - keep the router on and turn the wifi off. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Also check the dns settings of your vpn while you're there. Any attempt bounces me back to my account page. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. Either the customer can't move the sliders or they can but without effect. on 24-04-2023 14:31. Make sure your device is connected to the Virgin Media router. I've switched it off and on multiple times - 5019860. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Please enter your email. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 67. com. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set1. Our speed is great on our phones and my MacBook. More about Web Safe. If you're still having issues changing your settings, please let us know. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocking off sites. 67. . Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected; No, then Web Safe is still on. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Phone Switchover. Web Safe only works on devices connected to your Virgin Broadband at home. 8. Enter the email address to which you want to forward the messages. --. Home Phone. via the Virgin Media online account - disable Child Safe. Web Safe will help you block access to web sites known to be infected or to distribute Malware. If your Virgin Mobile is connected to your home broadband, you can browse protected. Search for proxy sites. 8. 8. Main Menu; Go to virginmedia. After that time, 18-rated content. 0. Qurento. Click: My Apps. Login to the Virgin Media online account in a web browser. You don’t need to be a web wizard to know how to take care of your kids online. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking;. Your original post says you wish to turn these on? They should be on via default, Do you mean turn them off? If so we can assist from here with this. Thank you!Free returns Within 90 days. Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 8. opens perfectly in both Firefox and in Edge. Virgin Phone Switchover. After that, click onManage services. Does Web Safe work on Virgin Media WiFi. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Please look out for it in the top-right, purple envelope. I'll be in touch soon. I have turned it off and on again. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. This is a workaround for when Child Safe & Virus does not or cannot be turned off. I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't. Any - 5320464. The computers and devices you wish to authorise are set up so that. Sign in to your online account change setting there. These tools can be installed across all devices, including mobile phones, computers and consoles. Learn how you can change Web Safe settings to turn Child Safe off. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. You can also call. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Child Safe show is off but it's on and can't change it. Click Apply. My Virgin Media App. The computers and devices you wish to authorise are set up so that. Within 30 daysHere's how to set up SafeSearch on your phone: Open the Google app on your iPhone or Android. Virgin have a spammy DNS hijacking service. If you want to turn it off again, you can do so whenever you like. I signed in to "my account" but didn't see anything about websafe. 220Virgin Media parental controls are the tools we offer to help keep your family web safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Click on Settings. Firstly, turn off your device and disconnect from the network. Virgin Media provides some great line speeds that are both affordable and easy to set up. The Web Safe function was working properly for the full year that I was. You can connect via Wi-Fi or by using an Ethernet cable. If you changed the computer's network settings to use any Public DNS does that re-gain access. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. In order to keep a copy of the E-Mail, enable Keep a copy. Introducing 1. 18-04-2022 18:13 - edited 18-04-2022 18:14. Select the SPAM setting you’d like to use: Reject All Spam messages. Account - Mobile. If your Virgin Mobile is connected to your home broadband, you can browse protected. The Auto forward window opens. How to turn on Child Safe. Browse Virgin Media Hub 5 Change Wifi Password How To Change Your Virgin Media Hub 5 Wifi Password sell products, solutions, and more in your community area. If you changed the computer's network settings to use any Public DNS does that re-gain access. We. 3. SpeedCan I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. These categories will remain blocked until you turn Child Safe off. Your Mobile Account. You are able to customise your settings, for example block. No, you can keep using the same phone you’ve always used. Use the authenticator app to scan the QR code displayed on your browser screen. ThanksAdvanced threat protection without all the admin. Save and exit and that should be it. So there is a list of the following possibilities: 1) Blocked IP . If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Stay safe online. Virgin Media customers can get. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Browse Virgin Media Virgin Media Community. Best. Click: My Apps. Can somebody please advise how to turn the Child Safe Lock off?. Learn. 0. I just got a URL from the IT team for the VPN. For more tips on how to keep your kids safe online, visit Internet Matters. Thank you for the help. Programmes rated 15, before 9pm. 67. 67. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. . 4. 3. Follow these easy steps: 1. Login to the Virgin Media online account in a web browser. If you’d like to change the. I'm going to send you a private message so we can look into this for you. Then tap Hide explicit results. Virgin Media takes online safety seriously. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Click on Plans and device. Do please check out the envelope in the top right hand corner for a private message from me, and I'll look into the possibility of resolving this issue for you. Just sign into My Virgin Media and. You can even reboot your Hub from the comfort of your sofa. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Stream from Virgin Media. I have confirmed this via phone call with virgin media. Note: If you’re using an ntlworld. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Click on My Apps then Web Safe. Switch on Child Safe. Then turn on the Hub again. Once logged in you will see 2 filters; Virus Safe and Child Safe. For customers joining from. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. 5. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 1. Virgin Media takes online safety seriously. How To Turn Off Virgin Media Parental Lock (2023)In today's video i will cover parental control virgin media,virgin media web safe,virgin media web safe sett. 222. Accessing Websites Blocked By Virgin Media. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Options. Either the customer can't move the sliders or they can but without effect. Log in to your Virgin Media account. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Virgin Media also offers an additional security tool called F-What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. We’ve covered what controls we offer and how to access them in this article. Solved: Hi, I can't seem to turn on Web Safe. 168. Any attempt bounces me back to my account page. 8. This is a workaround for when Child Safe & Virus does not or cannot be turned off. 1 on your browser. We. Options. in/myVM . Go to Account settings, then Account details b. 1. A. The Wi-Fi functionality is switched off and only an internet connection is provided through the ethernet connection into your router. Virgin Media Web Safe Step by step guide 9 Then you can select ‘Websites’. Virus Safe3. Account - Cable. Click: Settings. g. 222 and 208. in Security matters Saturday; Re: Can’t deactivate websafe and websites are being blocked in Security matters 2 weeks agoBrowse Virgin Media Hub 5 Change Wifi Password How To Change Your Virgin Media Hub 5 Wifi Password sell products, solutions, and more in your community area. Bypass Child Safe & Virus Safe. try going to if Web Safe is on this site should be blocked. Secondly, Virgin Media uses a Web Safe feature, which is often turned on by default. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Learn how you can change Web Safe settings to turn Child Safe off. This is a workaround for when Child Safe does not or can not be turned off. If you changed the computer's network settings to use any Public DNS does that re-gain access. 1 REPLY billyg051 On our wavelength Options on 23-02-2023 22:15 Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin. We recommend keeping Virus Safe on. Virgin Mobile. For example you will always need a PIN to watch: Programmes rated 12, before 8pm. To access your Virgin Media Hub 5 use this web ip address on a computer that is connected to the Virgin Hub 5 wifi : 192. 220. To confirm Web Safe is working try going to. I have checked the systems at our side and there is no issue. 68K; 344; 1. Not blocking adult content. Options. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. The old off-and-on trick Turn everything off and wait 60 seconds. 1. More about Virgin Internet Security. Changing to a different DNS server seems to have worked though, and hopefully it'll prevent them buggering about with the connection in the future too. 0. How to turn on Child Safe. , fortnite. Los1709. This lets you manually addHi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. The new fibre phone line is designed to work with the same phones as the old copper line. 1. 222. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Subscribe to RSS Feed; Mark Topic as New;SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. With this, your settings will switch to '18' automatically after a certain time. Virgin Phone Switchover. The first is categories. Account - Mobile. I wouldn't. Go to 192. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 18-04-2022 18:13 - edited 18-04-2022 18:14. Got the right passphrase?Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Forum; Apps. 2. Other browsers. Click on Plans and device. Please look out for the envelope on the top right of your. 220. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. Accessing the settings of your Virgin Media router is essential if you want to make any changes, such as changing the wireless password. Plug in your Virgin Media router. Navigate to the My Apps tab and select Web Safe from the menu. Hi there, thank you all for your help. Virgin Media released their network level parental control option, Web Safe,. com. Virgin Media also offers an additional security tool called F-I am trying to turn on the web safe settings but it's not working. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. To activate Virgin Media Parental Controls select ‘ACTIVATE’. When I go to the settings page and click to turn on, I get the message " Sorry the -. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Sorry to hear of the issue with the web safe function on our connection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. This will allow you to. . ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. on 05-01-2023 17:27. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Regards. We will need to run some further checks from our side so I am going to pop you over a private message to take a few details. Virgin Media. 18-04-2022 18:13 - edited 18-04-2022 18:14. Virgin Media customers can get. While we’d recommend keeping Web Safe active, the choice to use Web Safe is up to you, and there may be situations where you don’t. Phone. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Joining in. Legend 59 ViewsClick the Settings icon on the right side of the menu bar. If your websafe option is off, then the toggle will be greyed out. Thank you for your reply and for confirming you have checked the settings on the site. 0. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Move message to Spam folder (default) Flag a message as. Turn on suggestions. So frustrating,Here are our top tips to help you on your way. I’m unable to do it through the Virgin Media App. on 15-04-2023 15:47. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. 1. Discover the web for yourself. 2. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 0 Kudos Reply. Web Safe only works on devices connected to your Virgin Broadband at home. Options. Thanks! SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. Just to set expectations the issues with Child Safe have persisted for over 12 months. 220. Options. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Does Web Safe work on Virgin Media WiFi. Although Virgin Media WiFi includes content protection, to make. If you're still having issues changing your settings, please let us know. 1; Login with your username and password, default will be shown on the Hub itself. The new "default on" plans mean that every customer's Sky Broadband connection will be set to restrict content at the "13" age range level until 9pm each day. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select. Virgin Mobile. Virgin Media Refuse to provide me with one, despite being on Gig1 Fibre in Networking and WiFi 26-08-2023; Top. I would like to turn wifi off at night, This is not block it to certain devices - just plain old OFF, without turning the router off. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. - Turn off virgin media child safe. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. There is a title above the email listing when I open the web email display page saying "Autoforward is active" I click on the cancel (x) button but it reappears each time I reopen the page. Click on the toggle button or checkbox to turn off the Wi-Fi Hotspot feature. run the Standard test and confirm the. Select your channel and press or to scroll back through the history of shows. We’ve just got Virgin Media Broadband. Could I request for some intervention from any of the admin to. A new secure password will be generated for you. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Try both Mac and Windows. Web Safe only works when you’re connected to your Virgin Broadband at home. Browse. Select each tab you want restricted to on. Select the firewall and tick the following protocol. My Virgin Media App. Web Safe only works when you’re connected to your Virgin Broadband at home. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 2) Some sort of malware on devices. comThese categories will remain blocked until you turn Child Safe off. Look out for the envelope in the top right-hand corner. Verified account Protected Tweets @; Suggested usersVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. If you want to turn it off again, you can do so whenever you like. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Web Safe only works when you’re connected to your Virgin Broadband at home. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. A PIN will always be needed to watch certain programmes with an age rating, whether they are live or recorded. Click: Web Safe. 222. Manage Your Account. Virgin Media. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I added it to the 'allowed websites' list, and it's working fine. My Virgin Media makes managing your account easier with all your information in one place. Security matters. We are able to update this setting for you manually too, we just need to confirm a few account details. Browse Virgin Media Virgin Media Community. Then try this link to see if that allows the page to load. Manage Your Account. 67. icon on the upper-left edge of your screen. 1. This would double NAT you and could expose the WebUI to internet. Switched On Families. Step 2. Accessing the settings of your Virgin Media router is essential if you want to make any changes, such as changing the wireless password.